HELP FOR PATIENTS

Using our search and book service will always be FREE. We understand that the private health sector is not always transparent with fees. It is our mission to help patients manage their health by giving them the best possible information. The fees you are charged for your appointment is determined by the practitioner or their clinic. Practitioners' fees are clearly displayed on their profiles. This fee is independent of Medstars, and we do not take any commission from them. The prices of some treatments will vary depending on your health insurance provider. Please contact your health insurance provider for any questions regarding appointment payment.

We offer two services: 1) Medstars Expert Online Platform - This is a database of selected medical and regulated allied healthcare practitioners. We hold details of a small number of really good practitioners in each specialty, those that we feel are particularly expert in their field. Patients can browse the database, and use our website to send a message to one or more of these experts asking for an appointment. 2) Medstars Compass Concierge Service - this is a personalised 'search, find and book' clinical concierge service for those who need help finding the right practitioner. Speak to one of our doctors who will talk to you to find out what you want from a practitioner, and then research and shortlist three suitable options for you. We will then book you an appointment with your chosen option. Practitioners we recommend through Medstars Compass don't have to be included in our database.

We want Medstars to showcase outstanding experts in their fields. When you see a practitioner on Medstars, you will know that they have some particular expertise or skill, or that they are especially well-regarded in their field. It goes without saying that all must be registered with one of the statutory healthcare regulators such as the General Medical Council, and we also favour those working out of CQC-registered premises.

Yes. We charge each practitioner included on our site a flat rate fee per year. We do not receive any percentage of their fees, or any other incentives to include them on our site. Because we are doctors ourselves, some of those on the site will be known to us through our professional networks or personally. We don't receive additional income of any kind from practitioners recommended through any of our other services.

If you want to send a message to a practitioner asking for an appointment, you will need to provide your contact details. If you agree, we may hold these details and use them from time to time to send you useful information or details of special offers. You can opt out of this if you prefer. The Medstars clinician you speak to will be a regulated health practitioner who will abide by the confidentiality rules of their professional body. Please do look at our terms and privacy policies. Additionally, we are registered with the Information Commissioner's Office Ref. ZA062209 and handle all data in accordance with the Data Protection Act.

Paying for your treatment will be done with the clinic, practice, or practitioner you see, and based upon their own terms. Their fees are independent of Medstars, and can vary depending on whether you are a self-paying patient or if you are using a health insurance plan. On each practitioner profile, there is a list of which insurers they accept.

Yes. Medstars enables any patient to access the best UK private healthcare. If you choose to book an appointment with one of our UK health specialists, please note that you are responsible for your own travel and accommodation to your appointment. If you are calling from abroad, international calling charges may apply.

If there are certain pieces of information regarding a practitioner that you wish to know, but are not shown on their profile, please email hello@medstars.co.uk with the practitioners' name, and your query.

Becoming a member simply means creating an online account with a password. This makes it much easier to book further appointments down the line. It's free for patients. You can still find and book with a specialist without being a member.